General terms and conditions of sale

#1

The sale of stay packages and/or any other bookable activity and/or service, whether they have a specific date of use (hereinafter referred to as LangheExperience) or do not have a specific date of use (hereinafter referred to as LangheBox), is carried out by the respective producers, hereinafter referred to as the Seller(s).

The Italian version of these General Booking Conditions is the definitive legal version valid for all countries. Translations into any other languages are provided for convenience of reference only.

#2

The sale of LangheExperience and LangheBox is subject to Italian law.

#3

LoveLanghe S.R.L. exclusively provides the technological support for managing the sale of the LangheExperience and LangheBox catalog, including typical online shopping functions and the management of orders and payments between Buyers and Sellers.

#4

Consequently, each individual Seller is solely responsible to the Buyer for the actual quality of the booked service, the description of which in the catalog faithfully reflects the specifications provided by each Seller, who also guarantees its truthfulness. Therefore, under no circumstances can any responsibility in this regard be attributed to LoveLanghe S.R.L..

#5

Prices include VAT and any other taxes (e.g., tourist tax) if and where applicable.

#6

Any invoice will be issued by the individual Sellers only if requested at the time of the order and/or when defining the dates of use for the LangheBox, provided the Buyer provides the personal details (including the VAT number) of the Company and/or Entity to which the invoice should be issued.

#7

Payment terms and order effective date:

a) Payment terms:

• PayPal
• Credit card
• advance bank transfer

b) Order effective date:

• immediate for payments via PayPal and credit card
• upon receipt of the bank credit for payments by advance bank transfer. If the bank credit is not received within 5 days following the order, it will be canceled without any further notice to the Buyer

#8

It is the responsibility of the Buyer, or their representative, in the case of a LangheBox purchase, to contact LoveLanghe S.R.L. to define the dates of use for the services based on the Seller’s availability.

#9

Deadline for using LangheBox: within 1 year from the date of purchase. Failure to use it within the 1-year period following the purchase does not entitle the Buyer to any refund of the price paid.

#10

Cancellation terms:

a) LangheExperience:

• up to 8 days before the service: free cancellation
• from 7 to 6 days before the service: cancellation fee is 30% of the price paid
• from 5 to 3 days before the service: cancellation fee is 50% of the price paid
• within the 2 preceding days: cancellation fee is 100% of the price paid
• by prior agreement with the Seller, it is possible, based on their availability, to set a different date of use than the one planned at the time of purchase

b) LangheBox: as provided in point 9 above, any possibility of a refund is excluded in case of failure to use it within the scheduled time of 1 year from the date of purchase.